Surprise surprise, support is at it again!
I'm hearing reports that a legit player created a trial account to go harvest with and mess with some goblins. That account got banned a couple hours later for RMT (Real money transfer). Then the players main account got banned and the reason was ToS.
Does support just go around banning trial accounts assuming they are gold sellers? Do they do any investigation at all?
I have heard countless stories of people who have not broken the rules getting banned.
I even went through it myself, I was banned with no reason given. A couple days later the support said 'try logging in, it doesn't show you as being banned'. I tried and it worked, no explanation was ever given.
I think that the support department is a separate entity from their dev team and I think that their dev team needs to really investigate what is going on.