EU Server Issues August 30
We've been aware of the performance issues on the EU servers since they started last week. While these issues remains you may experience random latency during gameplay.
The problem has to do with a Storage Area Network hardware failure and it's something our hosting partner needs to fix. We've been in constant contact with them and they're waiting on replacement parts which we are told were expected today but did not arrive so now we're looking at tomorrow. In the meanwhile we're doing all we can to work around this.
Performance is an extremely serious issue with us and we're constantly working on improvements. Apart from dealing with this specific issue, we are currently working on major performance upgrades for both servers to be added during the upcoming expansion.
We sincerely apologize for these problems. We'll take stock after the current hardware issue is addressed and reimburse accordingly.
Last edited by Tasos; 08-30-2010 at 15:29.
Update Tuesday August 31.
The hardware issue has not been resolved yet. We have been trying to work around this problem but there's only so much we can do. As soon as the hardware components in question are replaced we will be able to completely fix this. We are assured now by our hosting provider that this will be done tomorrow, in any case we'll keep trying to minimize the effect on the service and we'll keep you updated on any progress.