I played on my lab notebook at the University of ****.
~I never used any type of hack program, never bought gold, was never contacted by a gm in game~
Anybody looking at my character would see I was not a power gamer/exploiter (I think I have 300g?ish assorted scale and nothing higher then r65s) I was in a crafting/pve/minor pvp clan.
I log'd in monday to 'you have been banned for using a 3rd party cheat program'
I submited a support ticket since I knew this had to be a mistake of some kind but its been almost a full work week and have not heard back even though my support ticket has been at- status:escalated, priority:high since 3:30 pm EST monday.
I went so far as to talk to my lab administrator because I thought maybe its my fault (I had just bought the belkin n52te and thought omg it has macro keys) some how but after he explained it too me I went from slighty worried to exceedingly pissed off. If you (AV) are going to accuse me of cheating and destroy countless hours (months really) I spent grinding away in your game you guys could at least answere my ticket.
I assume "We apologize for any inconvenience this may have caused you." isnt coming even though if I was a cheater I'm sure it would have taking you guys 15mins to send me 'we have logs STFU & GTFO'.