More copies available on launch day

[Tasos]

We’ve processed all the pre-orders we had the capacity for and they're now temporarily sold-out. We didn't think this would happen so soon but as you probably experienced, the demand was just too high.

We'll make more copies available on launch day, but if these happen to sell out as well, we'll offer copies as often as possible as we keep upgrading our capacity. As much as we would like to be able to handle all the demand, it's very difficult when this constantly increases. We’re working as fast as we can to catch up, but for now our #1 concern is that the people who do get into the game are able to have a good experience. We’re afraid that we need to control the number of players for now. On the other hand we are aggressively working on being able to meet the demand.

We apologize for the timeouts and the heavy load on the pre-ordering pages again. Since the last session, we multiplied our already ample web server capacity by 5 but the volume we had to handle was still too high. We processed a great deal of pre-orders but it turned out to be a frustrating experience for most. We'll continue to upgrade and optimize and do everything we can to improve things on our end.

There were also a few issues reported with the pre-orders involving 0 charges and a few other lesser issues. We will address these as soon as possible and report back with our findings.
We’ll keep you posted on any developments.

Edit by moderator: Tasos said this in another thread, I'm putting it here so it's easier to see.

Originally Posted by Tasos

Account management is undergoing maintenance. When that's concluded, anyone who wishes to do so may cancel their pre-order.