Faster Account Support, specifcally for hacked accounts

[Pyrostasis]

ATM the only way to contact AV is via email at support@aventurine.gr The problem with this, is all support is funneled through there.

Account breaches are time sensitive issues that need to be caught and fixed quickly. I lost my account early this morning, and was in contact with a GM a few hours afterwards. GM's are not able to lock an account that has been breached, nor are they able to assist in any way.

Had a GM been able to act, my character would not currently be deleted and that would mean less work on your part.

Please get some form of contact up specifically for these type of issues with a quick turn around, so that issues like mine can be dealt with in a faster manner.

[ChadSexington]

Don't share your account info, or download speedhacks.

[Pyrostasis]

Don't share your account info, or download speedhacks.

Neither of these were my issues.

[warxhead]

Neither of these were my issues.
Don't use an easy password that can be guessed, or that one you have given to people/they know it. Don't get keylogged. My only suggestions to you.

[Pyrostasis]

I agree complex passwords can help, but with the way technology works these days, keylogging is becoming a science.

No matter how paranoid you are, eventually you will get burned. I have played MMO's since 1997, and this is my FIRST time being compromised. If it can happen to me, it can happen to anyone.

Fact of the matter is, there is no support available atm to handle this issue with AV, and the more popular they get, the more they will have to deal with these issues. Im just suggesting the get a move on it.